Scams and frauds are schemes to deceive somebody into paying money or giving away personal information to criminals. Learn to recognise the warning signs before it costs you.
Tips for recognising and avoiding phishing emails.
Phishing messages try to lure you into clicking a link or providing personal information that can be used to commit fraud or identity theft. Here’s how to avoid getting tricked.
Beware requests for personal information
An email that seeks personal information like identification numbers or login details is a phishing scam. Legitimate government agencies won’t ask for that information. Never respond with your personal data.
Check the email address or link
Inspect a link by hovering your mouse over the URL to see where it leads. Sometimes it’s obvious the address is not legitimate — but phishers can create links that closely resemble real addresses. Delete the email.
Watch for spelling and grammar mistakes
If an email includes spelling, punctuation and grammar errors, it’s likely a sign you’ve received a phishing email. Delete it.
Look for generic greetings
Phishing emails are unlikely to use your name. Greetings like “Dear sir or madam” signal an email is not legitimate.
Avoid emails that insist you act now
Phishing emails often try to create a sense of urgency or demand immediate action. The goal is to get you to click a link and provide personal information — right now. Delete the message.
When in doubt, delete
Never click links or open attachments you weren’t expecting. Go directly to the organisation’s official website or phone them on a known number instead.
Scam indicators
Warning signs that may alert you to a scam or fraud.
There are many different types of scams and frauds — but most share the same tell-tale patterns. Watch for these indicators.
01
Unsolicited contact
The con-artist contacts you first, pitching an opportunity or attempting to coax personal details such as your bank account information.
02
High-pressure sales techniques
The fraudster creates situations where you make impulsive decisions without adequately considering the facts and risks.
03
Limited opportunities
You’re made to feel you’re getting a special deal or joining an elite group with specialised information — appealing to greed or vanity, and forcing quick decisions.
04
Personal information required
Few legitimate situations require your PIN, passwords or credit card details. Fraudsters pose as banks and card providers to steal your identity.
05
Guarantees, high returns, no risks
Most scams promise high returns with little or no risk. In truth, the higher the return, the higher the risk — and there is never a guarantee.
06
Keep it secret
You’re told not to tell others about the arrangement — common in lottery scams. Secrecy stops you researching the facts and discovering the fraud.
07
Spelling and grammatical mistakes
Some fraudsters deliberately write poorly so victims feel cleverer than the fraudster — and therefore less on guard against being defrauded.
08
Huge rewards, but payments required first
Big rewards “hook” the victim, then obstacles appear — taxes, freight charges, bribes — requiring payment first. The fees grow until the victim realises the riches never existed.
Further resources
Learn more about scam types and protection.
These external websites give further explanation and details about different types of scams and frauds.
International guidance
Federal Bureau of Investigation
Scams and safety guidance covering common fraud schemes and how to protect yourself.
If you think you are being approached by a fraudster, or have fallen victim to a scam, contact the Police immediately. You can also report scams to the Cook Islands Financial Intelligence Unit.